Chick-fil-A West End

Chick-fil-A West End

West End FSU 03621 — leadership team

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Chick-fil-A West End

Chick-fil-A West End

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Shift Lead

Lineup — right now

Breaks

Tap a name to start a 30-minute break. Tap × to bring them back.
On break
Send on break

Self-Assessment Responsibilities — today

End of Shift Reports

Score Cards
Saves automatically as you type. Averages update live (numbers only).
Won = DT SOS 3:30 or less and Txn +/− LY above 0   Crashed = DT SOS over 4:00   Played = anything else
Monthly Guest Standing
Mark whether the store finished in the top 20% this month. Both feed the Shift Score Guest factor — full credit only if both are top 20%.
Win the Hour, Win the Day
Fills itself from Score Cards. Green = SOS 3:30 or less and transactions beat last year. Red = SOS over 4:00. Empty = played.

Leadership Score Cards

Each leader's score cards, grouped into a folder, with their rolling averages across all cards. Read-only.
Back of house ·

BOH Dashboard

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BOH positions filled
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BOH hours today
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BOH shift score
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zones audited · last 7 days
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waste this week
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open items
Today’s shiftLineup ›
Checklists todayAll checklists ›
Food safety · 8 zonesAudit a zone ›
Waste this weekWaste log ›
BOH shift scoresShift Lead ›
Open action itemsActions ›
MaintenanceRequests ›
End of shift reportsAll reports ›
Truck transfers · 7 daysLog ›
Waste$0.00
Breakfast is counted by item; Lunch, Afternoon and Dinner by ounce. Cost is figured automatically and saves as you type.
Week Summary — all dayparts
History Corrections

Time Punch Corrections

Clock-in/out fix requests from the team. Review the times, make the correction in payroll, then mark it approved. Share the form link or QR with the team.

Time Clock

Today This week Last week
All times shown in West End local time. Dates filter by the local day of each punch.

Maintenance

Truck Transfer

Log product moved in or out between stores.
Signature — have them sign here at handoff
By month By store

CARES Log

Guest recovery — log the issue, contact, and how it was resolved.
Guest pickup code — how it works
  1. Log the entry. Fill this out and tap Add to log. A 4-digit code pops up automatically.
  2. Give the guest the code. Write it down or text it to them, and tell them to bring it when they come back.
  3. Confirm at pickup. When they arrive, ask for the code and find it in the Code column below — that's how you know it's the right guest and what we owe them.
  4. Close it out. Once they've been taken care of, tick Resolved on that row.
The code is created for you — you never type it in. Entries logged before this feature show “—”.
My checklist Today All lists Food Safety
My Checklist
Your positions, behaviors, and checklists for today. Tap a box to mark it done.
Breakfast
All Checklists
Every checklist, organized by daypart. Pick a daypart to see what runs then.
Food Safety

How we're winning hearts

Our guest experience scores — this is what every one of us is working toward.

Your checklist today

Why West End Exists Purpose & values ›
Why does West End exist?
To unapologetically live out the Corporate Purpose:
  • Glorify God
  • Faithfully steward what we've been given
  • Have a positive impact on those around us
What do we do?
We provide elevated service experiences that win hearts.
How do we behave?
According to our values:
  • We — for each other & for the business
  • Hungry — driven to impact & achieve
  • Coachable — receptive & seeking of feedback in order to grow & improve
Where are we heading?
Multi-restaurant ready.
What's important now?
Building capacity:
  • A leadership culture that retains people & makes people love their jobs
  • The heart for service — thinking of others first & taking action
  • Leadership = the number of & ability of our leaders
  • Operational = handling higher volume with excellence so the business grows (training skills daily with a weekly focus)
  • Marketing system: increase customer counts & sales
  • Personal = our own ability to handle the workload and take on more responsibility
Becoming a high-performance organization: Top 20% business results — OSAT, Smart-shop, Food Safety, AHA, IPO, Turnover / Retention.
A leadership culture that…
  • Serves, gives, affirms, appreciates & helps people move forward in life
  • Fosters their accomplishments outside of work: relationships, skills, hobbies, finances, milestones

Add West End to your phone

Add this site to your home screen and it opens full-screen like a real app — no App Store, no download. Do this once.
iPhone
  1. Open this site in Safari (only Safari works).
  2. Tap the Share button (square with an up-arrow).
  3. Scroll down, tap “Add to Home Screen.”
  4. Tap Add. The West End icon appears on your home screen.
  5. Open it from that icon, then below tap “Turn on notifications” and tap Allow so you get message and lineup alerts.
Android
  1. Open this site in Chrome.
  2. Tap the ⋮ menu (top-right).
  3. Tap “Add to Home screen” (or the Install prompt).
  4. Confirm. The West End icon appears on your home screen.
  5. Open it from that icon, then below tap “Turn on notifications” and tap Allow so you get message and lineup alerts.
Phone notifications
Get a buzz for new messages and when the lineup is posted. iPhone: add the app to your home screen first, open it from there, then turn these on.
Send a test
Open the printable guide + QR code ↗

CEM

Customer Experience Monitor — how we're scoring against our targets.

Today —

Today at a glance

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Time Clock

On Break

30-minute timer

Lineup — Today

Score Card Averages — Today

Checklists — Today

Attendance Discipline

Issue Discipline

Click to attach a scanned write-up (PDF, JPG, PNG · max 5 MB)
Uploads automatically to the shared Drive.
Not signed into Google

All Employees — Discipline Status

Log a New Incident

Click to attach a doctor's note (PDF, JPG, PNG · max 5 MB)
Uploads automatically to the shared Drive. Auto-marks as Excused.
Not signed into Google

Incident History

Leader Grid

Pick a leader for each shift — changes save automatically and feed the weekly Slack post.
Lineup
Shift setup
On Breaktap a name then tap here — 30-min timer
Working — drag to a position
My Schedule
Your scheduled shifts, pulled from the posted schedule. If a day looks wrong, your name may not match the schedule exactly — a leader can fix it on Working Today.
Guide Playbook Documents Ecosure Links

Verbal Warning vs. Write-Up

A Leader's Decision Guide · Chick-fil-A West End
The principle: We coach before we discipline, and we discipline before we separate. Each step gives a team member a clear, fair chance to correct course. Match the response to the severity of the issue and the history behind it.

Quick Decision: Ask These 4 Questions

  1. Is this the first time? First-time + minor → lean verbal. Repeat → lean written.
  2. Did they know the expectation? If the standard was never clearly set, coach and re-train first.
  3. What's the impact? Safety, food safety, cash, guest experience, or team trust at stake → written.
  4. Is there a policy that governs it? Attendance and similar policies have set steps — follow the policy, not your gut.

Side-by-Side

Use a VERBAL WARNING when…
  • It's the first occurrence of a minor issue
  • The behavior is coachable and likely a one-off
  • It looks like a genuine mistake or oversight
  • The expectation may not have been fully clear
  • A quick course-correction is all that's needed
  • There's no safety, cash, or guest impact
Use a WRITE-UP when…
  • The same issue continues after a verbal warning
  • The first offense is serious on its own
  • A policy step calls for written documentation
  • Safety, food safety, or cash handling is involved
  • It hurt the guest experience or team trust
  • A pattern is forming that needs a paper trail
Typical verbal-warning situations
  • Minor, occasional lateness still within attendance policy
  • Uniform or grooming standard missed
  • Phone use on the floor
  • A small procedural miss (skipped a step, wrong sequence)
  • An off day in attitude or energy that's out of character
Typical write-up situations
  • Repeated tardiness or an unexcused absence under the attendance policy
  • Insubordination or refusing a reasonable directive
  • A food-safety or workplace-safety violation
  • A cash drawer discrepancy or handling error
  • Disrespect toward a guest or teammate
  • Continued failure to perform the role after coaching

Skip the Steps — Escalate Immediately

Some conduct is serious enough to warrant an immediate write-up or suspension/termination, regardless of whether a verbal warning was ever given. Loop in David before acting when any of these surface:

  • Theft, dishonesty, or falsifying records
  • Violence, threats, or harassment
  • Being under the influence at work
  • A deliberate safety or food-safety violation that endangers others
  • Walking off a shift or abandoning a post

How to Deliver Either One Well

  • Private and timely. Address it one-on-one, soon after it happens — never on the floor in front of others.
  • Be specific. Name the exact behavior and its impact, not a vague label like “bad attitude.”
  • State the expectation. Make crystal clear what “right” looks like going forward.
  • Name what's next. Explain the consequence if it continues. No surprises later.
  • Stay consistent. Hold every team member to the same standard — fairness protects you and the team.
  • Let them respond. Hear their side; sometimes there's context that changes the call.
  • Document both. Even a verbal warning should leave a short note — date, behavior, what was discussed. If a verbal isn't written down anywhere, it didn't happen when you need it later. A write-up should be signed by the team member (or note their refusal to sign) and filed.
When in doubt, default to coaching — but don't let a documentable pattern slide. The goal is a fair, clear, consistent path that helps people succeed.

Leadership Playbook

The standard for how we lead a shift at West End. A living document — expand it as the team grows.

Documents

Reference documents for the West End team. Tap a card to open it.

Ecosure

Food safety & Ecosure documents for the West End team. Managers can upload PDFs; everyone can view.

Links

Quick links to the tools and pages you use most.
Pay Payroll
Next Payday

Upcoming Pay Dates

Paid every other Friday

Direct Deposit

Get paid straight to your bank. Print the form, fill it in by hand, attach a voided check, and bring it to Austen in person — please don’t email, text, or photograph your bank info.
Open the direct deposit form ↗

Payroll Deductions

Uniform orders flow in automatically (Name, Owes, Items). Enter Wage and Hours — Taking is auto-limited so no one drops below the $7.25 minimum wage used for uniform deductions.
Settings EOM Photos Apply DT Calc Weekly Report
Backupstap to open ›
A full copy of every table in the app's database. An automatic backup runs to secure cloud storage each night; you can also save one on demand or download a copy to your computer any time.
Airtable → App databasetap to open ›
One-time copy of any records still in Airtable (readiness assessments, trainee feedback, uniform orders, and more) into the app database. Safe to run more than once — it updates in place and won't create duplicates. If it hits an Airtable rate limit, wait about 30 seconds and run it again.
Notificationstap to open ›
Nudges only send when something is already late and still fixable — a shift where everything gets done on time sends nothing at all. Only the leader on the clock for that daypart is notified. Nothing sends before 5 AM or after 11 PM.
Recent errors 0 tap to open ›
When the app breaks on anyone’s phone, it files a note here automatically — what failed, which screen, whose device. Empty is good.
What’s New notetap to open ›
Shown once to every person at the top of Home after you publish. Use it after app changes: what moved, and where to find things now. Publish with an empty box to clear it.

Action Items

Every flag becomes a tracked task with an owner — nothing falls through the cracks.

Q3 Rocks

Where each quarterly rock stands. Owners and admins update status and post progress. Due 9/30/26.

End of Month

Closing checklist Suppliers Wage accrual

Month-end steps

Mark Month End
Do this last, after every step above is checked.
Mail EOM package to: FCR Return · 5200 Buffington Rd · Atlanta, GA 30349

Suppliers & vendors

Tick a month to mark that vendor handled for the year shown — each month has its own color. Links open each vendor's site; logins/passwords stay in your password manager. Use Edit to change or add vendors.

Wage accrual

Austen and Adrianna’s salary portions fill in automatically each month. Enter the Overall team total, add anyone extra below, then Save.

Checklist Photos

Proof photos from every checklist, stored in the app.

Apply for a Role

Interested in growing? Pick an application, fill it out, and leaders will review it.

My Applications

All Applications

Window Time Calculator

How fast each car has to clear the window — and how many order-takers you need — to hit a car-count goal. Window time is the seconds per car at the window, the throughput bottleneck.

Weekly Training Report

QR code performance and team development. Fill it in and submit.

Quick Audit

Uniform Orders

Filter by category, pick size and quantity, then submit. Larger sizes (2X+) add a small surcharge; chef coats can add a name for $5.
Orders are placed in bulk every Wednesday at 3:00 PM. Submit by then to be included in that week's order.

Order summary

$0.00
No items selected yet.
(pick from the roster, or type a new hire's name)

Issued items

Record an item you handed out, like a jacket. It goes straight onto Payroll Deductions under their name.
Several people at once

Shift Readiness

Did the lineup get built, people placed, and checklists assigned?

Hiring

Grid Check-ins Submissions Trainer Quiz Feedback Development

Training Grid

Who's training on what, each shift. Admins add trainee · position · trainer; everyone can view.

Submitted check-ins & checkouts

Weekly Trainee Check-In

Leader-led week-one conversation. Ask the questions, capture what you hear, and submit.

Training Checkout

Two-week checkout. Score honestly; a real 2 today tells us where to coach.

Trainer Quiz

The six WHED pillars, the Core 4 in order, and WHED examples by position. Complete without notes.

Training Feedback

From trainees From trainers

Trainee responses

Post-training feedback from trainees. Share the trainee form link or QR after they train.

Trainer responses

The trainer's read on each trainee after a training shift. Share the trainer form link or QR with your trainers.

Skills Matrix

Survey responses

Skills Survey
Tap a cell to set the level 1–5 on the positions you can judge. Leave the rest blank (—). Your scores blend into the matrix average alongside the other leaders’.
Skills Survey link
Send it to your leaders, or have them scan the code.
Anyone with this link can rate the team — no login needed. Reset it to shut off old links.

Training Day Suggestions

Pulls from the matrix above — surfaces people with the biggest gaps in the selected area and the position to train them on. Bigger gaps are weighted higher, with some randomness so it spreads around.
Uses the All / FOH / BOH filter above.

Growth

Talent

Everything for building great people: the playbook, documents, and training tools in one place.

Weekly Check-In

An honest weekly reflection on how you led — Push, Protect, Elevate, in your own words.
Add Employeetap to open ›
Import Rostertap to open ›
Upload the CFA Employee List export, the Employee hire date report, or the Separated Employees report (.xlsx). Separations mark people as former with their termination date. New people are added with their hire date and email; for people already in the app, any missing hire date or email is filled in. Set FOH/BOH and access level after.
Edit hire datestap to open ›
Everyone on one screen. Change any date, then tap Save changes. Only the rows you changed are saved.
Turnovertap to open ›
Hires, departures, and headcount by month, from each person's hire date and last day. Removing someone from the roster records their last day automatically. Turnover % is departures divided by average headcount for the month.
Loading…
Merge duplicate namestap to open ›
Finds people listed more than once under the same name and merges them into one — keeping the most complete record, filling in any missing hire date, email, area, or trainer/leader flags, and retiring the extra copies. Nothing is deleted; the extra copies are set inactive and can be restored.
Not signed up 0tap to open ›
Active team members who haven't created an account yet.
Notifications off 0tap to open ›
Team members with an account who haven't turned on phone notifications yet.
Rostertap to open ›
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Working Today
Who's working, and when. Import from HotSchedules or add people.
or
Labor hours
Day Week
Working list for the date above — add, change times, or remove

Positions

Add, rename, reorder, or remove lineup positions and their slot counts. Changes apply for everyone.

Response

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Edit Incident